What would you like to ask?
Four kinds of message reach us most weeks. Say which one yours is and the answer comes back faster and more useful.
A score does not look right
The most common message, and usually the quickest to settle. Tell us the profile and what you expected to see.
Nine times out of ten the explanation is that the audit is checking a field against what a finished profile of that type contains, and the profile is missing something that is easy to overlook. We would rather walk through the scoring than have you quietly distrust it.
How does the audit actually score things
Ask anything. What each field is compared against, why categories weigh more than the description, what the score deliberately does not measure.
If a number carries a caveat we would rather state it than have you discover it later. Nothing about the method is commercially sensitive.
Something is behaving oddly
Name the profile, what you did, and what happened instead. That is almost always enough to reproduce it.
If it turns out to be a rate limit rather than a fault, we will say so plainly rather than leaving you to work it out.
Auditing a large portfolio
Above roughly a hundred locations the sensible setup differs. How profiles are grouped, who needs access to what, and which reports go where.
The price per location does not change. The arrangement does, and it is worth a conversation before anything is configured.
Questions people ask
How fast do you reply?
Most messages get an answer within one business day.
Is there phone support?
Email first, because it lets us look at the actual profile before answering. For large portfolios we will arrange a call.
Can I see it on my own profiles first?
Yes. Audit a profile without an account, or ask and we will walk through your locations with you.
Do you offer the auditing as a service?
The tools are self serve. For large portfolios get in touch and we will talk about what makes sense.